Frequently Asked Questions
How quickly will I receive my order?
All orders are currently made to order so please allow 3-7 business days for production. We do not control shipping times which may range from 2-6 business days depending on location & mail carrier.
Questions about shipping? Visit the Contact page to send us a message, we're happy to help!
Do you accept returns or exchanges?
We do not accept returns or exchanges. If your product arrived damaged or you received the wrong items, please contact customer service and we would be glad to assist you. Issues concerning size will not be accommodated, please reference the sizing chart before ordering.
How do I receive a discount?
Sign up for our newsletter and receive 15% off your first order! Link can be found at the bottom of the homepage. We also frequently offer discounts or specials on our social media pages. (Find us @TheCoconutShark on instagram)
I need help, who can I contact?
You can contact us by submitting a form through our contact page or find our customer service email address.
Which countries do you ship to?
We currently are offering shipping to all states and territories of the United States, Canada, Mexico, and select Central & South American, Caribbean and European countries.
We DO NOT ship to Germany, Cuba, North Korea, Ukraine, Iran, Syria, Sudan, Russia, Brazil, Tanzania, India, China, or Libya.
If you are in a country not listed but would like to place an order, please send us an email.