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Customer Service Defined

27/3/2013

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When you define customer service, it should involve these basic principles.

•Activity Based – Customer Service is a series of activities designed to enhance the level of customer satisfaction and the feeling that a product or service has met or exceeded their expectations

•Action Based – Customer service is defined as any action you take to ensure that a customer is pleased with the transaction or service, and with the outcome on a long term basis.

•Friendliness: The most basic of all customers needs.

•Understanding: Customers need to feel that you understand and appreciate their requirements.

•Control: Customers need to feel they have an impact on the way things turn out.

•Options: Customers need to feel they have options available.

•Information: Customers need to be educated and informed about products and services.

Follow these basic principles and keep your customers coming back.




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    Keith Tindall
     Coconut Shark 
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